Privacy Policy

1. Information We Collect

When you submit a booking request, we may collect the following information:

• Full name
• Team name
• Phone number
• Email address
• Booking date and selected slot
• Payment proof screenshot (UPI / transaction screenshot)

Only information required to process bookings and communicate with users is collected.

2. How We Use Your Information

Your information is used strictly for:

• Processing booking requests
• Verifying payment proof
• Approving or rejecting bookings
• Communicating booking status (pending, approved, rejected)
• Contacting users for booking-related updates

We do not use your data for advertising or marketing purposes.

3. Payment Proof (Screenshot)

• Payment screenshots are used only to verify transactions
• Screenshots are reviewed only by authorized admin personnel
• They are not shared publicly or used for any other purpose
• Users are responsible for uploading clear screenshots showing transaction details

4. Cancellation, Refund & Slot Change Policy

Admin Rejection

If a booking request is rejected by the admin, 100% of the paid amount will be refunded.

User Cancellation (Before Confirmation)

If the user cancels the booking before admin confirmation, a full refund will be provided.

Natural Causes / Unavoidable Situations

In case of natural causes such as rain, floods, power failure, or other unavoidable situations, users will not receive a refund. Instead, the booking slot may be changed to another available date or time, based on mutual agreement with the admin.

No-Show / Not Attending the Booking

If a user books the ground (including advance payment) and does not attend the booked slot, no refund will be provided, as the slot was reserved and results in a loss on our side.

Advance Payment Policy

If the ground is booked with an advance payment and the user fails to attend, the advance amount will not be refunded under any circumstances.

Refund Timeline

• Refunds will be processed within 3 to 7 working days
• The refunded amount will be credited back to the original payment method used

5. Sharing of Information

We do not sell, trade, or rent your personal information.

Your data may be shared only with essential service providers required to operate the booking system (such as email or messaging services), and strictly for operational purposes.

6. Data Retention

Booking records are retained for operational and legal purposes.

Users may request deletion of their booking data by contacting us. Data will be deleted unless retention is required by law or business operations.

7. User Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your booking data

Requests can be made using the contact details below.

8. Consent

By submitting a booking request, you confirm that you have read, understood, and agreed to this Privacy Policy and Booking Terms.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our service indicates acceptance of any updates.

10. Contact Information

For questions, cancellations, slot changes, or refund-related queries, please contact us:

📞 Phone / WhatsApp: +91 99628 12414
📧 Email: info@24kcricketclub.com